Returns & Exchanges Policy

At AJ Online Store, we are committed to ensuring complete satisfaction with your purchase. If you are not entirely satisfied with your order, we are here to help.

Policy Overview

• 5-Day Window: We gladly accept returns and exchanges for any unworn, unwashed, and undamaged merchandise with all original tags attached within 5 days of purchase.
• Return Shipping: Customers are responsible for shipping the returned items back to us using a traceable courier service (e.g., TCS, Leopard, or Registered Post). Shipping fees are non-refundable.
• Refund Processing: Once we receive and inspect your returned items, your refund will be processed within 7 business days.

📦 How to Return or Exchange Your Item(s)

1.1. Download & Complete the Return Form:Download & Fill.

Download and print our official Return Form. Fill in your order details and reason for return.

📄 Download Form Here: https://ajonline.store/wp-content/uploads/2026/07/AJ_Online_Store_Return_Form.docx

2.2. Pack Your Items Securely:Pack Securely.

Place the unworn item(s) in their original packaging along with a copy of your purchase invoice and the completed Return Form.

3.3. Ship to Our Warehouse:Dispatch Courier.

Send your return package via any traceable courier service (TCS, Leopard, etc.) to our return address provided below.

📍 Return Shipping Address & Support

AJ Online Store — Main Quetta Road Lashari Muhalla,Jacobabad

✉️ Email: info@ajonline.store

📞 WhatsApp / Phone: +92 301 1468617

💬 Support Hours: Monday – Saturday (9:00 AM – 6:00 PM PKT)

Important Note: Please retain your courier tracking receipt until your return or exchange has been fully processed and confirmed by our team.