Shipping & Delivery Policy

We will gladly accept any unworn, unwashed merchandise with original tags within 15 Days of purchase for a refund or an exchange.

Please return goods with a copy of the invoice and mention the reason for returning the items. Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address. Delivery Charges will not be refunded.

Refund requests will be processed within 7 working days after receiving and inspecting the returned products. 

For further queries about exchanges and returns, please contact us at info@ajonline.store or WhatsApp us at 03011468617.

Follow these simple steps to return or exchange your item(s):

1. Complete Return Form

If you wish to return or exchange any portion of your online order, please complete the Return Form and include it with your return shipment.

Don't have a Return Form?

👉 Please click here to download one

If you wish to return or exchange any product of your order, please complete this downloaded form and include it with your return shipment along with your payout account details.

2. Repack Merchandise

Please make sure that the item(s) you wish to return, along with the filled Return Form and a copy of the original invoice, are securely included with your return shipment.

3. Ship To Address

Customer needs to return the merchandise via traceable delivery (i.e., courier or registered post) at his own expense to the following official address:

Consumer Returns Department

Main Quetta Road, Lashari Muholla, Bhio House,Opposite Papa Ginos Fast Food, Jacobabad,Sindh, Pakistan.

Important Notice:

All returned products will undergo a complete quality inspection upon arrival at our warehouse. If the item fully complies with our return and exchange policy requirements, your refund will be successfully processed and transferred to your provided account (EasyPaisa / JazzCash / Bank) within 7 working days after receiving the product.